Terms and Conditions

This web site is owned and operated by Peterborough United Football Club Ltd. We are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the feedback form or use the details below.

Our Contact details:
Peterborough United Football Club Ltd
London Road Stadium
London Road
Cambs PE2 8AL
United Kingdom

Phone: 01733 563947
Fax: 01733 344140
Email: Please fill out the Contact Us form
VAT Registration Number: 120167319

Company number: 43026

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

If you have made a mistake in your order and cannot correct it in the shopping basket, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between Peterborough United Football Club Ltd and you, the purchaser. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shirt Printing

We would like to inform customers that a refund can not be given on personalised shirts unless the mistake is made by the Club or if the quality of the print is not up to the required standard.

Please ensure you check the spelling of the names you require printing and also you have selected the correct size shirt before making your purchase.

Delivery And Handling

At Peterborough United we're proud to offer a fast, efficient and hassle-free delivery service.

Delivery Type Time Cost
Standard UK Delivery - First Class 1-5 working days £5
International - Europe Up to 14 working days £10.00
International - USA Up to 14 working days £15.00
Rest of the World Up to 28 working days £15.00*

* On order totals up to £100. Additional charge of £5 per £50 order total.

Please note that some bulky or heavy items may carry an additional postage charge.

Privacy Policy

Peterborough United Football Club Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping basket, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Cancellation of Order

You may cancel your order of goods at any time up to the seventh working day after you receive the goods, unless the items have been personalised in any way. You do not need to give a reason for cancelling your order. If you wish to cancel your order please notify Peterborough United Football Club in writing at the address below. If items have already been posted when you notify us of cancellation then you will still be liable for postage charges.

International Orders

All orders for delivery to another country are accepted subject to customers checking with their local customs office that the goods delivered may be imported. Any penalty, duty or confiscation will be at the customers own risk and responsibility.

Peterborough United Football Club do not accept any responsibility for any duty charges on goods by your customs office.

Returning items by Post
If you decide you do not want an item or have ordered the incorrect size please return it to us by post at your cost to the following address only.

Club Shop
Peterborough United Football Club Ltd
London Road Stadium
London Road
Cambs PE2 8AL
United Kingdom

Any items received back after 28 days of purchase cannot be refunded. We would advise that you send the goods by special delivery as Peterborough United Football Club cannot accept any responsibility for items lost in the post. Postal charges are the responsibility of the customer unless the goods returned are faulty.

Returns Policy

We want to ensure that you are completely satisfied with your purchase from Peterborough United Football Club. If for any reason you are unhappy with an item you are welcome to return it, in its original, unused /unworn condition, along with the swing ticket attached and any wrapping and receipt to the store at London Road within 28 days of the date of purchase and we will exchange it or offer a full refund.

Some products are excluded from this guarantee and these include personalised and printed replica shirts, earrings, body jewellery, made to order items, underwear, books and DVDs. Your statutory rights remain unaffected.

Peterborough United Football Club cannot accept any responsibility if a player leaves the club or changes his squad number. Customised shirts relating to this issue cannot be refunded.

Stock Availability

Occasionally, some items may become out of stock or sold out due to unprecedented demand and in these circumstances we will, where possible, offer alternative items on customer approval.


Please note that payment is taken immediately upon order. When pre-ordering goods, any other items purchased will not be dispatched until the pre-ordered item is launched. You may contact us if you wish to pay extra postal charges to have the items dispatched early.

Special Offers

Please note all special offers are subject to availability and only available while stocks last. Special offers are not available in conjunction with any other offer.

Stadium Club Shop Opening Hours


Normal Club Shop Opening Hours
Monday - Thursday 9am - 5pm
Friday 10am - 5pm
Saturday home match day 9am - kick-off
  and 30mins after final whistle
Saturday non home match day 10am - 3pm
Midweek home match 9am - kick-off
  and 30mins after final whistle